Our Mission

Our goal is to be the best kitchen remodeling company by providing our clients the best value, designs, products and services, tailored within their investment range, so the finished kitchen or bath is as personal as their signature.

Our Practices

Professionalism - We pride ourselves in our knowledge, creativity, services and business conduct.

Selection - There are literally thousands of products on the market. It can be very confusing. While offering a good variety, we represent only those products with the best quality for the dollar within their respective quality grades. Because of our buying power we can assure you the best value in kitchen and bath products.

Function - "Form follows Function" is a wise principle. Our designs and advice adhere to it.

Details - "The Devil is in the Details" ...of the design concept, floor plan, specifications, consultations, ordering procedures and installation. Controlling them eliminates oversights, delays, disappointments and extra costs.

Value - Helping you get the most out of your investment dollar is our highest goal. We also know the breadth and quality of our services will save you thousands of dollars in mistakes, re-orders and callbacks.

Communication - The burden of communication - on the details of the design, terms of the agreement, conditions of the warranty, expected delivery dates, changes in schedule and expectations during the installation - rests with us.

Personal Touch - Our staff serves as your personal "coach" from beginning to end. You won't experience any of the distant, disjointed, or impersonal feelings common with Home Centers or National Design Center chains.

Courtesy - You will receive it from the entire staff. Our friendliness and neatness are things we expect you to miss the most when our work is finished.

Quality - We are sticklers for good quality in product and workmanship. It means enduring value over time. If we can't live with something, it will be corrected before you even ask.

Honesty - There's no room for false or misleading statements in our organization. You will always get the truth.

Trust - We believe in delivering what we promise— no surprises— and treating your home and project as if it was our own.

Continuous Training - We are committed to continuing staff education in product knowledge, new appliance technologies, advance design and installation techniques and business management practices so we may furnish the industry's best, state-of-the-art Client Services.

Fun - We feel passionately about our work because it becomes a fun-filled, creative and educational experience for everyone involved.

Total Client Satisfaction - We want to know if you are dissatisfied with any part of our performance, and we will do our best to correct it. We know from experience that our continued growth depends on your comfort in telling others we have done a great job.

Our Pledge

Every employee of New Face Kitchen Systems pledges to uphold the values set forth here by putting them into practice on a daily basis.

Our Code

In order to maintain the dignity of our profession, assure confidence in our industry, and render proper service to individuals and the public, it is the duty of each member of the Association to observe this Code Of Professional Conduct.

The Association member shall:

  • Observe the highest standards of personal and professional conduct dealing with clients.
  • Pledge full support in upholding forthright business practices and maintaining a firm opposition to all unethical business practices.
  • Clearly determine and define the entire project, services and terms of agreement in writing.
  • Continually strive for knowledge of applicable laws, building codes, statutes and ordinances, permit procedures and such rules and practices as required by communities, state/provinces in which he operates, and agrees to be bound by their laws and all other regulations controlling the industry.
  • Strive to attain increased knowledge and skills through continued education in kitchen and bathroom design, construction systems and business management.
  • Compete with others on an honorable and fair basis; not misrepresent services and render by themselves or others not to criticize the works of others, except on the basis of well-founded knowledge and fact.
  • Compete with others on an honorable and fair basis; not misrepresent services and render by themselves or others not to criticize the works of others, except on the basis of well-founded knowledge and fact.
  • Show evidence or proof of ability to interpret architectural instructions from plans, drawings and specifications made under accepted architectural practices, as standardized by recognized professional groups.
  • Adhere to a strict observance of all laws relative to the conduct of business, and shall not engage in any exploitation of clients, the Association, industry or profession, nor shall the member mislead the public through false advertising.
  • Cooperate in every reasonable way with competitors and the Association for the betterment of the industry.
  • Strictly adhere to the rules, laws procedures and customs as set forth by the Board of Governors of the Association.

Members of the Association shall adhere to this Code of Professional Conduct and shall, at the time of certification and re-registration, attest to this Code.

 

BBB Online Reliability Program Master Builders Association
National Kitchen and Bath Association